Method of Return and Damage replacement/exchange handling
We assure that our products meet your expected quality. However in case of any product is not satisfy with the recommended quality you are entitled for return or replacement.
Following requirements need to be fulfilled for accepting an item in exchange.
- The Item needs to be returned within 30 days from the date of purchase along with the original bill/invoice and price tags.
- The item returned must be in its original fully resalable condition, with all the tags & packaging.
- The item returned needs to be in its original condition and not used, damages or wet.
- Customer should inform about the return or exchange before return the goods.
- Customers are required to inform us about the return or exchange with reasonable proof.
- Once your request is reviewed and accepted, you will arrange for a refund or an exchange. (refund will be made if the product is faulty or defect item; and defect should be a major one)
- Customer is eligible for a return only if the received items is damaged, faulty, item is incorrect from what was ordered or customer wishes to exchange an item.
No cash refunds are made under any circumstance for special orders made to customer specifications other than defects/faulty items, that are subject to a rapid expiry and items damaged by the customer.
For any other exchanges customers are required to return the item to our warehouse where the return item is inspected and approved for an exchange.
In any case a customer wishes a refund on a purchased item, they are eligible for a refund under following conditions.
- A customer is eligible for a refund only if the item is damaged, faulty or if the item is incorrect from what you ordered.
- In any case the received item is different from what you ordered and the original item is no longer available on our stock for an exchange you may opt for a different exchange item or a refund.
- Refund will be processed once the item is received by the warehouse and inspected.
- Return items must be in original condition with tags and not wet.
- Once the refund is approved refund will be processed within 7 working days.